Return and Refund Policy

30-Day Returns Policy

At HHO Clean, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free 30-day returns policy. Please read the following guidelines and instructions to ensure a smooth and efficient return process:

1. Eligibility:
   
   • The 30-day returns policy applies to all products purchased directly from https://www.hhoclean.com.
   • The item(s) must be in their original condition, unused, and with all original packaging, tags, and accessories intact.
   • Some products may have specific return restrictions due to health and hygiene reasons. Please refer to the product page for any additional information or contact our customer support team.

1. Initiation of Return:
   
   • To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us via email, phone, or through the dedicated returns portal on our website.
   • Provide your order details, including the order number, product(s) you wish to return, and the reason for the return. Including clear photographs of any damaged or defective items will help expedite the process.

1. Return Authorization:
   
   • After reviewing your request, our customer support team will provide you with a return authorization (RA) number and detailed instructions on how to proceed with the return.
   • Please note that returns without a valid RA number may not be accepted or processed.

1. Return Shipping:
   
   • You are responsible for arranging and covering the shipping costs for the return unless the item(s) received were damaged, defective, or incorrect. In such cases, we will provide you with a prepaid shipping label or arrange for the pickup of the item(s) at our expense.
   • We recommend using a trackable shipping method and retaining the shipping receipt for your records until the return is successfully processed.

1. Inspection and Processing:
   
   • Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in section 1.
   • If the returned item(s) meet the required conditions, we will process the refund or exchange within 2 business days, depending on the payment method used during the original purchase.
   • Refunds will be issued in the original form of payment, unless otherwise specified by you.

1. Non-Refundable Items:
   
   • Certain items are non-refundable, including but not limited to:
     • Personalized or custom-made products.
     • Downloadable software or digital content.
     • Gift cards or vouchers.

1. Exchanges:
   
   • If you wish to exchange an item for a different product or model, please indicate your preference when initiating the return. Exchanges are subject to availability.
   • If the requested exchange item is not available, we will process a refund for the returned item according to the refund policy.

1. Customer Support:
   
   • If you have any questions or need assistance with the returns process, please don't hesitate to reach out to our friendly customer support team. We are here to help and ensure your satisfaction.

Please note that this 30-day returns policy is in addition to your statutory rights and does not affect your legal rights as a consumer.

We reserve the right to update or modify this returns policy at any time, so we encourage you to review it periodically. Any changes will be effective immediately upon posting on our website.

Thank you for choosing HHO Clean. We appreciate your trust in our products and services.